First of all, I like to think of myself as a pretty easy going guy. Â Actually, that’s not true.
Let me start over. Â (and I’m sorry for the negative vibe of this post, but I’m pissed. where’s the vodka.)
About a month ago, I dropped my 9th iPhone on the ground and the glass face shattered. Â It has happened to every one of my iPhones. Â (Yes, I know. Â If I had a protective case around it, it wouldn’t have shattered. Â I need to start using one. Â seriously. Â It’s my own fault.)
However, every time I answer the phone, I think I’m going to slice open my face on the shattered glass. Â So, I took it to the 14th Street Apple Store in NYC to get it fixed.
My first mistake, and I should have known better, was that I didn’t make an appointment, so when I walked in, they told me they had no more “genius bar” appointments that day and an employee helped me make a reservation for me the following day at 2:15.
I showed up the following day at 2:00pm, and someone finally got to me at 4:00. Â I told the guy about the shattered glass and wanted to know my options. Â Â My options were this: Â 1.) replace the glass for $199. Â 2.) buy a new iPhone for $699. Â I was like, “yeah, ok. Â I’ll just repair the glass.” (because the phone was working just fine, and until there’s a Handjob App, I’m not paying $699 for a new phone). Â The guy went in back and came out and said, “because the glass damage is so extensive, we can give you a Â reserviced phone for the same price” ($199). Â I was like, “ok, great!”
To make a long story short, I brought the “new” phone home, and it wouldn’t turn on. Â I was like “just breathe“. Â I tried everything and nothing worked. Â So I brought it back to the same Apple Store, and I told the “greeter” what happened, and he said, “you need to make an appointment”. Â I was like, “you’re kidding me. Â I was JUST here, and you guys gave me a bad phone.” Â And to make matters worse, there were no available appointments until the following day. Â I went to the Genius Bar and asked them, only to be given the same answer. Â Make an appointment. Â I was like, “that’s fucked up”. Â and I left.
The FOLLOWING day, I had to be back in Albany at 3:00pm, so I wanted to be on the road by noon. Â But the first available appointment at the 14th St. Apple Store wasn’t until 1:00pm. Â I called the store, and explained the situation and whoever I was talking to on the phone told me to come in and they’ll “try to fit me in”.
I get to the Apple Store at 10:00 am. Â And I explain the situation to some girl named Rachel. Â She was like, “do you have an appointment?” Â And I was like, “well, I did yesterday, but the phone you guys gave me doesn’t work.”
And she said, “No, I get it, but do you have an appointment todaaay?” Â Blood boiling.Â Â ”Rachel. Â No I don’t. Â I just thought you guys could help me out here after spending 2 hours yesterday waiting for my appointment, only to be given a bad phone.” Â ”Sir, you need an appointment today.” Â I wanted to shove my fist into one of theÂ new iMacs with the beautiful 27″ screen.Â Â I angrily explained to her how I had an appointment yesterday, spent $200 and was given a broken phone. Â Tried to come back just after, but no one would take me. Â And yes, I used the F word a couple times. Â Although I probably shouldn’t have. Â It definitely did NOT help my situation.
So she said, “Sir, it’s very busy. Â Have a seat and we’ll get to you as soon as we can.” Â Â Fine, Rachel. Â At this point, it’s pretty safe to say we hate each other.
So I sit there for an hour and a half. Â And nothing. Â I am watching people come in after me and get helped, and my name is no where to be found on the appointment queue. Â I went back up to Rachel and said, “Rachel, I know you guys are busy, but what should I do here? Â I’ve got to be on the road in 15 minutes, and I’ve already been here for like 2 hours.” Â And she said, “sir, I don’t knowÂ what to tell you. Â You don’t have an appointment. Â If you had an appointment, I could help you. Why don’t you make an appointment and come back.” Â I’m pretty sure she smiled at me. Â I seriously almost lost it. Â I almost got arrested in the Apple Store. Â If that C U Next Tuesday used the word “appointment” with me one more time, I was gonna shove my boot so far up someone’s Nano…
It was so frustrating. Â And she was such a total bitch. Â I waited until 12:00, no name called, and no help from Rachel. Â So I left.
I drove to Albany, went to my meeting, and then headed to the Crossgates Mall Apple Store. Â Some guy at the Genius Bar named Matt Â helped me immediately. Â He was so incredibly patient and helpful, and he got me a new, working iPhone in like 5 minutes. Â And he showed me how to set up Mobile Me.
Crossgates Apple Store – 1
14th Street Apple Store – 0